Delivery and Returns Policy


Dcaro is committed to excellent customer service and understands the importance of fast and safe delivery to you. To ensure that all our gifts are delivered safely in the shortest time possible we use Tracked Delivery service for all Standard and Express Delivery. Some of our gifts take longer to make than others so on each page you’ll see an estimated delivery time.

However, delivery time is within 3-5 days after placing an order, unless you opt for Express Delivery with delivery time for next working day.

DELIVERY

Standard UK delivery £3.75

Free UK Standard Delivery on all orders over £50

Personalized and delivered within 3-5 working days.

Express Delivery £5.95 (Next Day Delivery)

Delivery is only available Monday-Friday.

International Delivery £13.95

Personalized and delivered within 5-10 working days

Please allow an extra delivery day for delivery to Northern Ireland and addresses in the northern part of Scotland.

 

RETURNS

 

As a valued customer we want you to be happy with what your purchase. If you feel that you need to return an item (s), we will try to keep this process simple. These terms do not affect your statutory rights.

We will accept a return at any time within 7 working days of receiving, in an unused state complete with original branded packaging and all components and we will refund you the price you paid for that product including package and postage. This offer excludes personalized items.

Please note that refunds of the purchase price for an item bought as a gift can only be given to the original purchaser.

Should you return a non-personalized item because of fault, damage or an error on our part, or if you receive an incorrect item, we will refund the full amount of purchase and postage of return.

If you received personalized item that faulted, damaged or has an error on our part, or you received an incorrect item, or we have provided incorrect or inaccurate information during the order process, we will replace the goods. Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or e-mail before returning goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your monitor nor that any given image will reflect or portray the full options relating to that product.

Please read our Terms and Conditions.

Contact email address: info@dcaro.co.uk

Return address:

DCaro

60 Gold street,

Unit 15,

Northampton,

Northamptonshire

NN1 1RS